Incident Response

When a security breach occurs, every second counts. Our Incident Response service helps you contain the threat, investigate the root cause, and restore operations with minimal disruption.

What is Incident Response?

Incident Response is the structured process of detecting, analyzing, and responding to cybersecurity events. It’s designed to minimize downtime, data loss, and reputational harm. A strong incident response plan ensures that even if something goes wrong, your organization can act swiftly and effectively.

Who uses this service?

This service is essential for businesses of all sizes—especially those handling sensitive data or operating in regulated industries like finance, healthcare, or tech. From IT teams needing immediate support to executives requiring a clear recovery plan, incident response is a critical line of defense when things go wrong.

The Advantages of Incident Response

Speed & Expertise

React fast with help from seasoned professionals who’ve handled everything from data breaches to advanced persistent threats.

Minimized Downtime

Contain the damage quickly to keep your operations running and limit financial and reputational fallout.

Clear Communication

We help align technical teams, leadership, and external stakeholders with timely, coordinated updates.

When to Use Incident Response

During a Breach

You’re facing a live threat—ransomware, phishing, data leak, or system compromise.

After Suspicious Activity

You’ve noticed something unusual but aren’t sure how deep the issue goes.

To Validate Readiness

You want to test your existing incident response plan through simulation or tabletop exercises.

To Strengthen Resilience

You’ve recovered from a previous breach and want to ensure it doesn’t happen again.

How Incident Response Works

1. Activation

You contact us through our rapid-response line or pre-arranged agreement. We immediately engage your team and begin triage.

2. Containment

We work to isolate affected systems and prevent further spread—while keeping operations running wherever possible.

3. Investigation

Our experts dig into logs, systems, and activity to trace the source, method, and impact of the incident.

4. Remediation

We remove the threat, apply necessary patches or configurations, and help you securely return to normal.

Incident Response in a nutshell

We keep your security system safe

At Refracted, we believe that everyone has the right to be safe in a digital world. That is why we dedicate all our knowledge and skills to keeping your security systems healthy. Just like power fruit, we boost up your immune system and protect you from harm.

Give your security a boost

Schedule a call with our digital security experts. We check your security so you can protect your company.
Because you deserve to feel confident and safe in a digital world.